FAQ
Most frequent questions and answers
Our incoming order volume is still growing, and we’re still seeing long fulfillment and shipping delays at Printful and industry-wide.
Our EU and MX branches are operating as normal while following each country’s public health guidelines. Our branches in NC and LA are also operational and we’re working on safely increasing our output.
We’ve hired and trained over 100 new team members (while social distancing and safety measures in place). We’ve also invested $3.4 million in new printing equipment to help us scale up.
We’re partnering with backup facilities to help us manage order volume, and we’re routing orders to wherever they can be fulfilled most efficiently. As of now, we’re working with 9 backup facilities in the US, Europe, and Australia, and we’re looking for more options.
Our average email response time is currently 2–3 days, and we’re not available on the phone. We try to keep chat available during US business hours on Mon–Fri, but periodically turn it off to catch up with queues.
All sent products are marked with Slayer Crafted return address for your convenience.
If a product is returned, it will come back to us and we’ll place it in temporary returns for 28 days at no cost. During this time, you’ll be able to change the shipping address, and you’ll be responsible for shipping costs. All unclaimed returns will go to charity.
We print and fulfill all our products on demand once you place an order. To estimate when your customer gets their order, add our fulfillment time to the shipping time. It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products.
Here are the shipping times for each shipping method we offer:
- Overnight: next day delivery in the US
- Express: 1-3 business days in the US, Canada, and internationally
- Standard (Flat): 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally
Yes, all Slayer Crafted shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days:
- 2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.)
- 2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.)
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
Please note:
- Fulfillment time doesn’t include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
- The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
- Our fulfillment averages don’t account for the time an order might be put on hold.
- Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days.